Upgrade

Of course! To cancel your subscription, please visit our Pricing page. You will find a “Manage Subscription” button there. Clicking this button will lead you to your plan details, where you can proceed with the cancellation. Learn how to cancel

Yes, you can change your plan at any time. If you upgrade, the new plan takes effect immediately, the corresponding monthly credits will be immediately added to your account, and you'll be charged the new amount in full. If you downgrade, the change will take effect immediately and you will lose your privilege as a paid user.

Unused subscription credits do not carry over to the next billing cycle. At the start of each new cycle, your credits reset based on your subscription plan.

You can click the Top Up button on the pricing page to purchase directly, which also unlocks premium features.

For support, you can join our Discord community.

If you subscribe to the Pro plan, you can receive up to 3,600 credits per month. Credits are distributed in two parts: .Instant credits: After your subscription is successful, 1,800 credits will be added to your account immediately. 2.Daily claim: Within 30 days, you can claim 60 credits per day by checking in on the website (60 × 30 = 1,800). If you forget to log in on a certain day, that day's credits will be missed. We recommend accessing the website from your phone or other mobile devices whenever possible to claim your daily credits.

Check-in to Claim Daily Bonus for Free. The higher your plan, the more your daily free bonus: Free plan: get 30 bonus credits per day Pro plan: get 60 bonus credits per day Ultra plan: get 90 bonus credits per day

Users can purchase additional credits. The price of top-up is: $19.9 = 1800 credits $80 = 16,000 credits The additionally purchased credits do not expire, and valid to use forever. Credit top-up is a great way for API developers to bootstrap their projects. You could make purchase by credit card (via Stripe) or crypto (via Nowpayments.io).

Yes. You can access the API with a Pro plan and commercial use is supported. The API features include TTS & Voice Clone, Lipsync Video, Custom AI Avatar, AI Avatar from Images, Image to Video, and Streaming Avatar, with payment methods such as by-usage, dedicated server, and on-premise. API docs: https://api.a2e.ai/ Learn more about API & Business price: https://a2e.ai/volume-price-of-a2e-api/

The recent SLA is ~99.6%. Our tech team monitors outages 24/7. In case you experience an unusual failure / timeout, you can always reach us by email (usually replied within 1 business day). If your average monthly pay > $500, e.g. you get a Dedicated Line, you can also reach us by whatsapp (usually replied within 2 hours during business hours). We have customer support in San Francisco and Korea. The business hours apply to our coworkers in these two places.

We offer free credits for every new developers. Simply sign up your new account at https://video.a2e.ai. Your account will automatically gain access to the API. Please read our API doc: https://api.a2e.ai to know how to obtain the API token by using your account id. A new user automatically gets 100 credits for free, which should be enough for an initial API test. Please consider purchasing additional coins starting from $9.9 if you need more evaluation (and the ultimate application). P.S. if you just want to quickly evaluate the visual results of AI avatars, you may want to skip code development and use our web UI @ https://video.a2e.ai The web UI is built upon the same API.

If you encounter any difficulties with your payment, please reach out to our customer support team at Discord or contact@a2e.ai immediately for assistance. We're here to help!

There are no hidden fees. You pay for the credits, and you use those credits according to our fee schedule. You can review the pricing details on our website before making a purchase.

No, you can sign up and enjoy the free trial without entering any credit card information

Since we offer free trial with free avatar clone and free video synthesis, we do not refund your purchase. However, if you accidentally make duplicate orders, please contact our support team within 72 hours of your purchase.

We accept subscription payments via Stripe. You can also use PayPal and crypto to pay for individual top-ups.

Yes, your payment security is our top priority. We use industry standard stripe.com to process the payment. We will never know or store your financial information. SSL security to ensure that your credit card information is 100% protected.

Credits are used to generate assets (videos and audios). We offer free credits to new users. After the trial period, credits can be purchased by Stripe. Please refer to the details table above for the pricing of our features.

The Max plan is no longer available for new subscriptions. If you are currently a Max plan subscriber, you can continue to renew and use it as normal. However, if your renewal fails or your subscription expires without renewal, the Max plan cannot be re-subscribed. We recommend switching to another available plan when needed.